What if I am having trouble signing into my member account?

Members must use the email address they have on file with the College, as well as their password, to sign into their member account.

If you do not know your password, you can reset it by clicking Forgot Your Password at your member account sign-in screen. To do this, you will need to enter the email address you used when you first applied to the College for certification.

If you do not know that email address, you must contact Client Services at 416.961.-8800 or 1.888.534.2222 (toll-free in Ontario) to update it.

If you previously requested an email address update, you received a verification email asking you to click a link to verify your new email address within 10 days. If it is not in your inbox, please check your spam and junk folders. If you do not verify your new address within 10 days, you must contact Client Services to make a new request.